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DIMOCO IS ON YOUR MOBILE PHONE BILL?

DIMOCOs business practices

DIMOCO Carrier Billing GmbH is a licensed payment institute in EU and is regulated by the Austrian Financial Market Authority.

DIMOCO is a payment institute that processes payment transactions between consumers and third-party providers*. These are payment transactions carried out via mobile phones and IT devices.


*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

No. DIMOCO does not sell or offer consumers goods nor services and is therefore not a service or third-party provider* nor vendor.

*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

Paying via mobile phone invoice

It is an alternative payment method to credit cards or bank transfers. Services and products are purchased and paid for by using a mobile phone invoice or prepaid credit.

It is possible to select a wanted product, service or content on the website of the service and third-party provider* and to purchase so with “pay by mobile phone invoice” or to send a code word to a service number to order the content or the product of the service and third party.


*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

Please first check whether your mobile operator has set a block or a limit for third-party suppliers. If this is not the case, kindly contact the international customer service center Service & Contact Center for help: mobile-info.biz.

Please contact your mobile operator as they set the restrictions for third-party providers.

DIMOCO is stated on my mobile phone bill

Regardless of whether it is a subscription or a one-time purchase, the consumer enters a contract with the service and third-party provider* in both cases.


*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

We recommend contacting the international customer service center Service & Contact Center for clarification. By entering your phone number, you can obtain clarity whether and when something was purchased.
Also clarify whether the device has not been used or operated by third parties.

The purchase is made by a person who does not necessarily have to be the owner of the mobile phone. Thus, the buyer may be a third party independent of the mobile phone contract. Also clarify whether the device has not been used or operated by third parties.

Please contact the international customer service center Service & Contact Center.

No. Make sure that the device is not used or operated by anyone else than yourself or that your security code, PIN or TAN code is not shared on Facebook or other social media channels.

Use our contact form or contact the international customer service center Service & Contact Center.

It is only possible to provide you with information about your paid services if you provide your mobile phone number.

The international customer service center Service & Contact Center can help you. This is used by many service and third-party providers*.
Service & Contact Center can be reached at mobile-info.biz or use the contact form.
*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

The international customer service center Service & Contact Center can help you. This is used by many international service and third-party providers*.
Service & Contact Center can be reached at mobile-info.biz or use the contact form.
*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

The international customer service center Service & Contact Center can help you. This is used by many international service and third-party providers*.
Service & Contact Center can be reached at mobile-info.biz or use the contact form.
*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

billing via the mobile phone operator

DIMOCO offers the processing of a payment transaction for service and third-party providers*, enabling their services, products and content to be billed via the mobile phone invoice.
Therefore, it is possible that DIMOCO is mentioned on the mobile phone invoice.
*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

It is possible to purchase a selected product, select a chosen service or desired content on the website of the service and third-party provider and purchase so with “pay by mobile phone invoice”, or to send a code word to a service number to order the content or the product of the service and third-party providers*.
*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

subscription is an arrangement of a regularly receipt of a service, often in return of payment.

An example for a onetime or single purchase is a purchase of credits for a game. I.e. a product is purchased once by the consumer and is therefore not a subscription.

Service and third-party providers

A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

DIMOCO processes the payment transaction for the service and third-party provider via the mobile operator.

DIMOCO offers the processing of the payment transaction for the service or third-party provider in order to bill their services, products and content via the mobile phone invoice.

Personal data

Only the mobile phone operator has your personal data, depending on the service also the service or third-party providers* may. DIMOCO does not receive any personal data from the mobile operator.
*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

The claim is made by the service or third-party provider* and not DIMOCO. As a payment institute, DIMOCO bills on behalf of the service or third-party provider, so in some cases DIMOCO could appear on the mobile phone invoice.
*A vendor, service or third-party provider is a supplier who delivers products and services to the consumer.

DIMOCO takes data protection very seriously and processes the information it receives with the greatest care and confidentiality in accordance to applicable laws. DIMOCO does not receive any personal data from the mobile operator.

Question to the Customer Service Center

Please read Our Data Security Policy for the DIMOCO Payments page and give Us Your consent to process the information (including personal data) that You provide Us: